Your online university should provide 24-hour technical online degree support, should you come across any problems. The purpose of the online education is to provide easy, user-friendly access to busy people. Given that, it is a big priority for your university to assist you in any way. Look on their official site for some troubleshooting advice or contact their support team via a toll free phone number or email. For academic or career support, there are advisory counselors for that, too. If you have any questions about a particular assignment, contact your professor.